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Terms and Conditions

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1. Introduction

1.1. These Terms and Conditions govern your use of Kertenia's website and services, including all bookings and stays at our properties in Greece and Portugal.

1.2. By accessing our website or making a booking, you agree to be bound by these terms and conditions. If you disagree with any part of these terms, please do not use our website or services.

2. Definitions

  • "Kertenia," "we," "our," or "us" refers to Kertenia Properties and its subsidiaries

  • "Guest," "you," or "your" refers to the person making a booking or using our services

  • "Property" refers to any accommodation operated by Kertenia

  • "Booking" refers to a reservation of accommodation or services

  • "Website" refers to www.kertenia.com and all associated web pages

3. Booking and Payment Terms

3.1. Reservation Process

  • All bookings require full payment at the time of reservation

  • Your booking is confirmed only after payment is successfully processed

  • A booking confirmation will be sent to your email address

3.2. Payment Methods

  • We accept major credit cards (Visa, MasterCard, American Express)

  • Bank transfers are accepted for bookings made more than 60 days in advance

  • All payments must be in the currency specified in the booking confirmation

3.3. Rates and Charges

  • All rates are per property per night unless otherwise specified

  • Rates include VAT and local taxes

  • Additional services may incur extra charges

  • Rates are subject to change without notice until booking confirmation

4. Cancellation and Modification Policy

4.1. Cancellation by Guest

  • Cancellations more than 40 days before arrival: Full refund minus administrative fee

  • 14-40 days before arrival: 50% refund

  • Less than 14 days before arrival: No refund

  • All cancellations must be in writing

4.2. Modification of Booking

  • Changes subject to availability

  • Modification fees may apply

  • Rate differences will be charged or refunded as applicable

4.3. Force Majeure

Special considerations for cancellations due to:

  • Natural disasters

  • Government travel restrictions

  • Public health emergencies

  • War or civil unrest

5. Property Usage Rules

5.1. Check-in and Check-out

  • Check-in time: 15:00

  • Check-out time: 11:00

  • Early check-in and late check-out subject to availability and additional fees

5.2. Occupancy

  • Maximum occupancy as specified per property

  • Additional guests must be declared and approved

  • Exceeding maximum occupancy will result in additional charges or termination of stay

5.3. Property Care and Conduct

  • Guests responsible for property care during stay

  • Smoking prohibited inside all properties

  • Quiet hours: 23:00 - 07:00

  • Pets allowed only in designated properties with prior approval

6. Activities and Services

6.1. Water Sports

  • Participation at own risk

  • Mandatory safety briefing required

  • Equipment usage subject to weather conditions

  • Instruction available by certified professionals only

6.2. Wellness Activities

  • Advance booking required

  • Cancellation policy applies to all activities

  • Medical conditions must be disclosed

  • Instructor reserves right to refuse participation

7. Liability and Insurance

7.1. Property Liability

Kertenia not liable for:

  • Personal injury during stay

  • Loss or damage of personal belongings

  • Service interruptions beyond our control

  • Construction or development at nearby properties

7.2. Guest Responsibility

  • Travel insurance strongly recommended

  • Guests are financially responsible for any damage to property, including breakage, theft, or loss of items

  • By making a booking, you authorize Kertenia to charge your credit card for any damages, missing items, or excessive cleaning needs discovered during or after your stay

  • Guests are liable for their actions and those of their visitors

8. Privacy and Data Protection

8.1. Data Collection

  • Types of data collected: personal information provided during booking including name, contact details, payment information, and stay preferences

  • Purpose of collection: to process bookings, provide services, and improve guest experience

  • Storage and protection methods: secure servers with industry-standard encryption

  • Third-party sharing policies: limited to service providers necessary for fulfilling booking obligations

8.2. GDPR Compliance

  • Right to access personal data

  • Right to rectification

  • Right to erasure

  • Data portability rights

9. Website Usage

9.1. Intellectual Property

  • All content protected by copyright

  • Limited license for personal use

  • No commercial use without permission

9.2. Website Accuracy

  • Information subject to change

  • No guarantee of availability

  • Right to correct errors

10. Governing Law and Jurisdiction

  • These terms governed by Greek law

  • Disputes subject to Greek courts

  • Alternative dispute resolution available

11. Contact Information

For questions regarding these terms:

  • Email: hello@kertenia.com

  • Phone: +972 544 291 947

  • Address: Perifereiaki odos 48 Arta Greece

12. Updates to Terms

  • Terms subject to change

  • Changes effective upon posting

  • Continued use constitutes acceptance

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